Terms and Conditions of Speedpost Services
1.1 The following definitions shall apply to the terms and conditions set out below:
2 Customer’s Responsibility
2.1 The Customer shall:
2.2 The Customer shall ensure that:
3 SingPost’s Rights and Responsibilities
3.1 SingPost shall take all reasonable precaution to prevent unauthorised persons from having access to the articles(s) or their contents and shall also take all reasonable precaution against loss of or damage to the same or their contents.
3.2 SingPost shall make reasonable effort to deliver the Customer’s article according to the respective Service delivery schedules which are estimates only and not guaranteed. The deliveries are subject to possible delays including but not limited to delays by customs or government authorities of the destination country. SingPost shall however not be liable (whether in contract, tort or otherwise) for any delays in effecting delivery of the article for whatever reasons. For the avoidance of doubt, it is noted that deliveries to restricted zones (referred to in Annex A) may be subject to additional delays due to reasons such as security checks and SingPost shall not be responsible for all such delays in deliveries to the abovementioned restricted areas.
3.3 For deliveries to designated addresses in Singapore, if the first delivery attempt is unsuccessful, a delivery advice will be deposited at the delivery address or in the addressee’s letterbox at the delivery address, as applicable. The article will be made available for collection at a designated POPStation or Post Office (as stated in the delivery advice for a period of five (5) calendar days or five (5) working days respectively from the date of the delivery advice). If the addressee fails to collect the article within the period stipulated in the delivery advice, the article will be sent to the SPC for storage for another five (5) working days. Should the Customer or the addressee fail to collect the item at SPC within the said period, SingPost may, at its sole discretion, and without notice and without liability to the Customer or any other party, (i) dispose of the article in any manner SingPost deems fit; or (ii) deliver the article back to the sender. The Customer will be liable for costs incurred in forwarding, disposing of or returning the shipment and charges, including but not limited to storage charges, administrative fees, duties and taxes (if any) for making additional delivery attempts and/or for performing the agreed action to be taken and shall ensure prompt payment of all such fees.
3.4 The Customer may request for SingPost to collect an article for delivery under any Service subject to such terms and conditions (including but not limited to payment of additional charges) prevailing from time to time and further described in the relevant Service brochure which may be downloaded from www.speedpost.com.sg. The Customer shall be liable for additional charges (including additional delivery or postage fees) if requests for collections are subsequently cancelled or returned (for any reason including but not limited to failure of delivery). For the avoidance of doubt, all fees charged for cancelled orders or returned articles are non-refundable. There is no collection service from Paya Lebar Airport (Communication Centre), Changi Airport (transit and restricted areas only), offshore islands and such other areas as may be determined by SingPost from time to time. Additional charges are applicable if collections are to be made at certain restricted areas as determined by SingPost from time to time. For details on the collection service and the list of restricted areas, please log on to www.speedpost.com.sg to download the relevant Service brochure or call 1800-2225777.
3.5 Collection and/or deliveries are available from Mondays to Fridays (9.00am to 6.00pm) and Saturdays (9.00am to 12.30pm), excluding Sundays and Public Holidays.
4 Self-Collection Option
4.1 The Customer may request for SingPost to deliver an article to:
4.2 Upon the delivery of an article to a Post Office or POPStation, an e-mail and/or mobile notification, being the delivery notice (the "Delivery Notice"), will be sent by SingPost to the addressee. If the addressee fails to collect the article within five (5) working days (for delivery to a Post Office) or five (5) calendar days (for delivery to a POPStation) respectively from the date of the Delivery Notice or such other period stipulated in the Delivery Notice, the article will be sent to SPC for storage for another five (5) days. Should the addressee fail to collect the article at SPC within the said period, SingPost may, at its sole discretion, and without notice and without liability to the addressee, the Customer or any other party, (i) dispose of the article in any manner SingPost deems fit; or (ii) deliver the article back to the sender. The addressee and/or the Customer will be liable for costs incurred in forwarding, disposing of or returning the shipment and charges, including but not limited to storage charges, administrative fees, duties and taxes (if any) for making additional delivery attempts and/or for performing the agreed action to be taken and shall ensure prompt payment of all such fees.
4.3 We reserve the right to review, amend or remove the list of Post Offices or POPStations from time to time and make changes thereof without any or prior notice to the Customer and/or any third party.
5 Charges for Services
5.1 All charges for the Services shall be calculated based on actual weight of the item as measured by SingPost (unless otherwise stipulated), and such determination by SingPost of the weight shall be final and conclusive.
5.2 In the event that the charges for the Services is calculated based on the volumetric weight, it shall be calculated using the following formula:
Volumetric weight = [length (cm) x width (cm) x height (cm)] / 5000
5.3 SingPost reserves the right to impose any fuel surcharge, peak period surcharge and/or other types of surcharge for any Service(s) at any time. For more information, please call 1800-2225777.
6 Articles Which Are Unacceptable For Carriage By SingPost
6.1 SingPost reserves the right to reject any article(s) submitted by the Customer without assigning any reason whatsoever.
6.2 SingPost reserves its right to reject delivery, in the event that the written address of the recipient is deemed incomplete, illegible, incorrect, cannot be located, or does not conform to postal requirements.
6.3 Without prejudice to the generality of Clause 6.1 above, the Customer shall not despatch and SingPost reserves the right to refuse any articles that, in SingPost's sole and absolute discretion, are:
6.4 The Customer is liable for any loss or damage suffered by any third party as a result of any breach of the terms set out in Clause 6.3 above.
6.5 By using the Services hereunder, the Customer warrants that the article submitted is acceptable for transportation. The Customer agrees that the following are deemed unacceptable for shipment:-
6.6 The list of prohibitions on importation for different destinations may change from time to time and the Customer may obtain the said list by calling 1800-2225777 or logging onto www.speedpost.com.sg to download the relevant Service brochure.
6.7 SingPost may (but shall not be bound to) in its sole discretion, open and inspect for any reason the article, including but not limited to the verification of its contents at any time. SingPost shall charge the Customer the shipment charges according to the contents of the article discovered on such opening and inspection. The article is subject to customs clearance and inspection by customs or government authorities of the destination country.
7 Customs Declaration
7.1 For deliveries to international destinations, the customs declaration should be completed by the Customer in English or in a language which is accepted in the country of destination.
7.2 To clear the article with the customs in the country of destination, the customs in the country of destination needs to know the contents of the article. The Customer must therefore complete the customs declaration fully, accurately and legibly. Any false, inaccurate or misleading information may lead to a delay in customs clearance, a fine or seizure of the article by the relevant customs authority.
7.3 It is also the Customer's responsibility to inquire into import regulations (prohibition, make up, etc) and to find out what documents, if any (including but not limited to certificate of origin, health certificate, commercial invoice, packing list, import licence, exemption certificate, etc) are required in the country of destination and to attach these to the consignment note or label (if generated by ezy2ship). Each article must be accompanied by one original and one duplicate copy of the invoice.
7.4 Any customs penalties, storage charges or other expenses including but not limited to duties and taxes that are incurred as a result of the actions of customs or governmental authorities or the Customer or the addressee, or as a result of the addressee's failure to provide proper documentation and/or to obtain the required licence or permit, will be charged to the addressee of the shipment. In the event that the addressee refuses to pay, the Customer shall be liable for these charges.
7.5 By using any Service hereunder, the Customer agrees to the disclosure of his/ her/ its information to third parties to facilitate customs clearance of the article.
8 Undeliverable and/or Rejected Shipments
8.1 Articles are delivered to the addressee’s address, Post Office or POPStation as given by the Customer but not necessarily to the named addressee personally. Articles to addresses with a central receiving area will be delivered to that area. If the addressee refuses delivery or refuses to pay for delivery, or the article is deemed to be unacceptable, or it has been undervalued for customs purposes, or the addressee cannot be reasonably identified or located, SingPost shall use reasonable efforts to contact the Customer and agree on the appropriate action to take, failing which the article may be released, disposed of or sold by SingPost without incurring any liability whatsoever to the Customer or anyone else. The proceeds may be applied against any charges including but not limited to service charges and related administrative costs. The balance of the proceeds of the sale (if any) shall be returned to Customer. The Customer will be liable for costs incurred in forwarding, disposing of or returning the shipment and charges, including but not limited to storage charges, duties and taxes (if any) for making additional delivery attempts and/or for performing the agreed action to be taken.
8.2 For avoidance of doubt, where the Customer fails or neglects or ignores to return an ezyReturn article other than to a Designated Return Area, SingPost does not warrant the prompt delivery of such returned articles.
9 SingPost Online Booking Service
9.1 The Customer may request for SingPost to deliver an article through SingPost’s online booking portal at http://www.ezy2ship.com subject to the terms and conditions set out in the relevant website or as may be amended by SingPost at its sole discretion from time to time.
10 Retrieval of Proof of Delivery
10.1 SingPost may retrieve a copy of the Customer's proof of delivery, such proof to be in physical or electronic form, ("POD") upon the Customer's request provided that SingPost receives payment of S$5.00* (or such amounts as may be amended from time to time by SingPost without notice) for every request and the article is sent within six (6) months of the date of the request. The processing time required for each request is at least five (5) working days.
Requests may be made via:
10.2 SingPost shall use commercially reasonable efforts to retrieve PODs upon Customer’s request. However, such PODs may not be available for any reason, including but not limited to the inability to read the PODs which writing in not clearly visible, or the inability to provide PODs in certain areas including countries facing natural disaster or war.
11 Limitations and Exclusions of SingPost's Liability
11.1 Notwithstanding Clause 3.1, the parties agree that SingPost’s liability for any loss of or damage to any article or its contents shall be limited to:-
failing which SingPost shall have no liability whatsoever. Such claims must be made in writing, accompanied by evidence in support thereof, including, amongst others, the original copy of the consignment note, supporting documents and relevant invoices or receipts to the reasonable satisfaction of SingPost, failing which the claim will be considered null and void. Please submit all claims to:-
Manager (Customer Relations)
Singapore Post Limited
10 Eunos Road 8, #06-30
Singapore Post Centre
11.2 SingPost shall not in any case be liable for:
b. any defects in respect of the article, even if known to SingPost when SingPost had accepted it;
c. the Customer’s acts of omission, including but not limited to insufficient or improper packing, security or addressing;
d. any action or omission by anyone other than SingPost including but not limited to:
1. the Customer, as the sender of the article;
2. the addressee;
3. an interested third party;
4. customs or other government officials; and
e. electrical or magnetic damage to, or erasure of electronic or photographic images or recordings;
f. any loss of secrecy in communication arising from the use of the Service;
g. the hazardous, fragile or brittle nature of the mechanical derangement of the goods;
12 Enhanced Liability Coverage
12.1 If the Customer regards the limits under Clause 11 above as insufficient, the Customer may request for additional coverage for loss or damage to the article(s) by applying for SingPost’s enhanced liability coverage. Further information can be found on http://www.speedpost.com.sg/customer-care/enhancedliability.html subject to the terms and conditions as may be amended by SingPost at its sole discretion from time to time.
13 Data Protection
13.1 Customer represents, undertakes and warrants that:
a) Customer will, prior to disclosing any Personal Data to SingPost, ensure that the individuals and/or Customers, to whom the Personal Data relates, have validly provided consent, in accordance with the requirements of the Personal Data Protection Act, for the collection, use and/or disclosure of the Personal Data for the purposes for which SingPost intends, as indicated in this Agreement or as SingPost may have notified Customer in writing;
b) the individuals to whom the Personal Data relates, have validly provided clear and unambiguous consent, in accordance with the requirements of the Personal Data Protection Act, for SingPost or its data intermediaries to send Specified Messages (as the term is defined in the Personal Data Protection Act) to the individuals’ Singapore telephone number(s); and
c) it will use such form(s), document(s) or language as may be provided by SingPost from time to time to obtain consents from the individuals.
14 Entire Agreement
14.1 The Agreement and the terms of carriage as set out in the consignment note for the relevant Service (hereinafter referred to as “Consignment Note Terms and Conditions”), as the same may be amended from time to time, shall constitute the entire understanding between the parties hereto and shall supersede and replace any prior agreements and negotiations related to the subject matter herein.
14.2 In the event that any of these terms and conditions is inconsistent with the Consignment Note Terms and Conditions, the Terms and Conditions of Speedpost Services shall prevail.
15.1 SingPost reserves the right, in its sole discretion, to change, update, modify or amend any of the terms and conditions stated herein, from time to time, without any prior notice to the Customer and the Customer shall be bound to observe and comply with the terms and conditions herein and any amendments thereof. Further, it shall be the responsibility of the Customer to review the terms and conditions for any such changes, revisions, modifications or amendments and that your continued use of our Services constitutes your agreement to such updated terms and conditions.
16 Governing Law and Jurisdiction
16.1 This Agreement shall be subject to and construed in accordance with the laws of the Republic of Singapore and the parties hereby submit to the exclusive jurisdiction of the courts of the Republic of Singapore.