POPStation - FAQs

Doing Business with POPStation

1. What is a POPStation?

POPStation is a new, innovative parcel delivery service by SingPost. Your customers can choose to deliver their parcels at a POPStation located nearest to them for self-collection. POPStation is secured and available 24 hours a day, 7 days a week, and your customers will never miss a parcel from you again.

2. How will POPStation benefit my business?

POPStation increases your customers’ satisfaction and lowers your cost to serve. A common situation where there is no one is at home to receive a parcel and re-scheduling the delivery can affect business productivity with incremental service cost. With POPStation, your business achieves high successful delivery rate and high customer satisfaction rate as your customers will never miss a parcel or have to wait for the parcel delivery.

3. How many POPStations are there and where are the POPStations located?

There are over 100 POPStations which are conveniently located in shopping malls, commercial buildings, community centres, post offices and more. Click here to find a POPStation near you.

4. How can I offer POPStation delivery for my customers?

First, start an account with SingPost. Fill up your particulars here and our friendly Sales Representatives will get back to you. We will offer you an API that you can integrate into our system, and your customers can start to choose POPStation as a preferred delivery address.
This API is used in conjunction with our shipment management tool which allows you to print labels, prepare your shipments and book our couriers to pick up your parcels for delivery. Critical information like your customers’ emails and handphone numbers will be transmitted to Singpost via the shipment management tool so that we can notify your customers to collect their parcels after we have dropped them off at the POPStations.

5. How do my customers collect their parcels from the POPStations?

After your customers have chosen to deliver their parcels to a POPStation from your website, SingPost will deliver the parcels to the POPStations. They will receive a sms and email notification once the parcel is delivered to the POPStation and they can pop down to collect it anytime at their own convenience. Click here to learn more.

6. How big are your lockers?

Type Size
Small 42cm (w) x 10cm (h) x 61cm (d)
Medium 42cm (w) x 23.5cm (h) x 61cm (d)
Large 42cm (w) x 37cm (h) x 61cm (d)
Please keep the above dimensions in mind when customers choose POPStation as their preferred parcel delivery location.
Parcel that exceeds the maximum permissible size of the locker, will be re-directed to a designated Post Office for self-collection.

7. How secure is POPStation?

The POPStation is secure. The POPStation is generally located in accessible places with high foot traffic and at brightly lit areas. There are also 2 x CCTVs deployed at all POPStation for surveillance.

8. What other functions does the POPStation offer?

At the moment, in addition to parcel collection, your customers can also return their items to the POPStation if you offer the ezyReturn service from SingPost. We are also looking to offer COD in the near future with payment options such as NETs, ezylink and credit cards, at the POPStation.

9. How do I contact a Sales Representative for POPStation?

Fill up your particulars content here and our friendly Sales Representatives will get back to you.

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