In view of the fire hazard relating to the Samsung Galaxy Note 7, please note that we will not be accepting these devices for delivery on any of our Speedpost Domestic or International services.

 

Customer Care

Chat hours (SGT)
Daily (including PH) : 08:00 AM to 08:00 PM

24/7 Phone Support

  • Tel:
    1800 222 5777 (for Singapore use only)
     
     
    (+65) 6222 5777 (when calling from
    outside Singapore)
 

POPStation – a revolutionised parcel delivery service

POPStation (Pick Own Parcel Station) is a revolutionised parcel delivery service from SingPost.

POPStation increases your customers’ satisfaction and lowers your cost to serve. For example, when there is no one is at home to receive a parcel, re-scheduling the delivery can affect business productivity with incremental service cost.

 

With POPStation, your business achieves high successful delivery rate and high customer satisfaction rate as your customers will never miss a parcel or have to wait for the parcel delivery.

 

BENEFITS FOR YOUR BUSINESS


  • Why make your customer wait for their parcels? Let them collect their parcels at a POPStation of their choice.


  • Increase your customers satisfaction and reduce customer service costs and redelivery charges.


  • Conscious about the environment? Deliver to the POPStation and reduce your carbon foot print.

 

 
 



Locations of POPStation

We will continue to roll out POPStation at additional locations.

CENTRAL
*SCAPE
112 Katong
Alexandra Techno Pk
Anchorpoint
Aperia
ARC
Automobile Megamart
Balmoral Plaza
Bishan CC
Bras Basah PO
Bugis+
Bukit Merah CC
Bukit Timah PO
Caltex Balestier
Caltex Beach Road
Caltex Holland
Chevron House
City Link Mall
City Square Mall
Crown Centre
Delta SRC
Far East Plaza
Fusionopolis
Geylang West CC
Great World City
International Plaza
Junction 8
Killiney PO
Kitchener Complex
MacPherson CC
MarinaBay Link Mall
Mountbatten CC
Novena PO
NUS PGPR
Orchard PO
Paya Lebar Post Office
Pasir Panjang PO
Potong Pasir PO
Raffles Place PO
Robertson Walk
SAFRA Mount Faber
SAFRA Toa Payoh
Square 2
Star Vista
Stephen Riady Ctr
Suntec City PO
Tanglin PO
Tanjong Pagar PO
The Cathay
The Grandstand
Thomson Plaza
Thomson PO
Tiong Bahru Plaza
Tiong Bahru PO
Toa Payoh Central PO
Toa Payoh South CC
Towner Post Office
Ulu Pandan CC
Valley Point
VivoCity
Whampoa Post Office
NORTH
ACE The Place CC
Nee Soon South CC
Northpoint
SAFRA Yishun
SembawangSC
Sun Plaza
Vista Point
Woodlands CC
Woodlands Mart
Woodlands North Plaza
Woodlands PO
Woodlands SRC
NORTH EAST
AngMoKio Central PO
Ang Mo Kio Hub
Caltex SerangoonAve
Cheng San CC
Ci Yuan Community Centre
Greenwich V
Hougang Central PO
Hougang SRC
Lim Ah Pin PO
NEX
PAT's School Kovan
Rivervale Plaza
Sengkang PO
Sengkang SRC
Serangoon Garden PO
Serangoon SRC
SerangoonCentral PO
The Serangoon CC
Yio Chu Kang SRC
WEST
BukitBatokCentralPO
Bukit Gombak SRC
Bukit Panjang CC
Bukit Panjang PO
Caltex Bukit Batok
Choa Chu Kang PO
Clementi CC
Clementi Mall
FajarShoppingCentre
Gek Poh SC
Greenridge SC
IMM Building
JCube
Jurong East SRC
Jurong Point PO
Jurong West SRC
Limbang SC
Ngee Ann Poly
NTU Quad Café
SAFRA Jurong
Sunshine Place
Taman Jurong Shopping Centre
Teban Garden Post Office
West Coast Plaza
Westgate
Yew Tee CC
Yew Tee Square
Yuhua CC
Zhenghua CC
EAST
Bedok CC
Bedok Central PO
Bedok Mall
E!Hub, Downtown East
Eastpoint Mall
Elias Mall
Lock&Store ChaiChee
Parkway Parade
Pasir Ris PO
Pasir Ris SRC
Plaza 8
Siglap PO
Simpang Bedok PO
SUTD
Tampines 1
Tampines Changkat CC
Tampines Junction
Tampines SRC
Tampines Mart

Doing Business with POPStation

1. What is a POPStation?

POPStation is a new, innovative parcel delivery service by SingPost. Your customers can choose to deliver their parcels at a POPStation located nearest to them for self-collection. POPStation is secured and available 24 hours a day, 7 days a week, and your customers will never miss a parcel from you again.

2. How will POPStation benefit my business?

POPStation increases your customers’ satisfaction and lowers your cost to serve. A common situation where there is no one is at home to receive a parcel and re-scheduling the delivery can affect business productivity with incremental service cost. With POPStation, your business achieves high successful delivery rate and high customer satisfaction rate as your customers will never miss a parcel or have to wait for the parcel delivery.

3. How many POPStations are there and where are the POPStations located?

There are over 100 POPStations which are conveniently located in shopping malls, commercial buildings, community centres, post offices and more. Click here to find a POPStation near you.

4. How can I offer POPStation delivery for my customers?

First, start an account with SingPost. Fill up your particulars here and our friendly Sales Representatives will get back to you. We will offer you an API that you can integrate into our system, and your customers can start to choose POPStation as a preferred delivery address.
This API is used in conjunction with our shipment management tool which allows you to print labels, prepare your shipments and book our couriers to pick up your parcels for delivery. Critical information like your customers’ emails and handphone numbers will be transmitted to Singpost via the shipment management tool so that we can notify your customers to collect their parcels after we have dropped them off at the POPStations.

5. How do my customers collect their parcels from the POPStations?

After your customers have chosen to deliver their parcels to a POPStation from your website, SingPost will deliver the parcels to the POPStations. They will receive a sms and email notification once the parcel is delivered to the POPStation and they can pop down to collect it anytime at their own convenience. Click here to learn more.

6. How big are your lockers?

Type Size
Small 42cm (w) x 10cm (h) x 61cm (d)
Medium 42cm (w) x 23.5cm (h) x 61cm (d)
Large 42cm (w) x 37cm (h) x 61cm (d)
Please keep the above dimensions in mind when customers choose POPStation as their preferred parcel delivery location.
Parcel that exceeds the maximum permissible size of the locker, will be re-directed to a designated Post Office for self-collection.

7. How secure is POPStation?

The POPStation is secure. The POPStation is generally located in accessible places with high foot traffic and at brightly lit areas. There are also 2 x CCTVs deployed at all POPStation for surveillance.

8. What other functions does the POPStation offer?

At the moment, in addition to parcel collection, your customers can also return their items to the POPStation if you offer the ezyReturn service from SingPost. We are also looking to offer COD in the near future with payment options such as NETs, ezylink and credit cards, at the POPStation.

9. How do I contact a Sales Representative for POPStation?

Fill up your particulars content here and our friendly Sales Representatives will get back to you.



Terms and Conditions of POPStation Service


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